It’s important
to remember your interactions with customers, but it can be hard to keep
all the information organized. Keep track of all the touch points you
have with your customers by using a spreadsheet or online CRM tool. This
will help outline the invested time, next steps, and due dates
associated with each customer. Documenting and reviewing this
information with the customer shows that you’re committed to
understanding them and their business.
Weigh in: What tools do you use to keep organized?
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