Repeat Back What Customers Are Telling You:

When dealing with customers and supplying great customer service, always show that you are listening by recapping what you’ve heard. This lets the customer know that you understand their wants/needs and allows you to have a clear picture of the customer’s expectations. This way, you can make sure you have the knowledge to not only make the customer happy, but to ensure you deliver with quality. Increase you customer retention and service scores.