Check Out What Our Clients Are Saying!

“Dear Jeff,
Good Morning. I wanted to take a moment to let you know the effects of signing up with your service “Pro Talk.” we were looking to have an increase in several areas in our service departments in both Salisbury, NC and Florence, SC. It was a pleasant surprise, because we were told that what we saw in just a few weeks would take several months to accomplish. Pro Talk was a well worth investment. The increase we have seen in our service departments was far beyond our expectations. What we found is that within 90 days, quicker than anticipated, there was an average increase in our ELR of $15.00. We had an increase of average hours per R.O. of .5. There was an increase of $80.00 per repair order. We also saw an increase in our monthly CSI scores. The Pro Talk process took us from doing zero walk-a-rounds to 85-90%. I wanted to let you know that this was well worth the investment to see the increases that we have seen, in a short amount of time.
The trainer that was sent to us was Todd Wooten. He did an excellent job with our staff. He was extremely knowledgeable on the workings of a service department. He worked with our staff on a one-on-one basis. He helped them to become stronger in their work habits, communication and their sales ability. He also aided in over coming any objections that customers may have. I sat through one of Todd’s training sessions, which helped clear up a lot of questions that I had about the Pro Talk process. As previously mentioned, our over all goals were met in a much quicker time frame than anticipated and our staff has become more thorough in their responsibilities which aided the process as well.
One more thing that I would like to tell you is please feel free to use me as a reference to promote the Pro Talk process as well as your trainer Todd Wooten. If one follows the step-by-step process that was set forth by our trainer Todd Wooten, then I can confidently say that, without a doubt the process truly works. Thank you for your services, assistance of the Pro Talk team!
If you have any questions or need to discuss any of this further, please do not hesitate to contact me. Thank you for your services!”
Sincerely,
John Cloninger
Cloninger Ford Toyota Scion
Service Director of Fixed Operations
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“Just wanted to say thank you for your training class. I have been to many classes in my 20 years as a Service Advisor. I have taken technical, manager, and Service Advisor classes from Ford, Goodyear, Chrysler, Autonation, and ATCON. Your class was the most real life training out of them all. I received information that I will actually use and it was presented as not just what, but what you should do to get increased sales. THANK YOU, and I look forward to meeting with you again.”

Greg L.
Lexus of Orlando

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“Best Service Advisor Sales Training I’ve seen in my 30 years in the business. All of our stores increased over an hour of C.P.R.O. averages in just a short period of time!”

Bruce B.
Earnhardt’s Automotive Group

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“Dear Mr J. Cowan,
I attended one of your presentations at NADA, Las Vegas just over two weeks ago. I am based in the Republic of South Africa.
I am an Executive for After Sales (Fixed Operations) for our 33 dealerships of different franchises. I just found it proper just to drop you a note to say, THANK YOU for your passion! I found your presentation refreshing and very basic. It goes to show that money is made at a very basic level with an acceptable level of knowledge. Execution or implementation is important…. Much of what you said is not unknown in some ways but the way you packaged your presentation was certainly very compelling. The standing ovation you got was certainly deserved. Hopefully you return at next years’ convention in Orlando with more content and vigour!
Sir, you know your subject! Well done.”
Kind regards,
Mosalla S.
Barloworld Motor Retail
Executive: After Sales
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“Jeff,
I wanted to thank you for the seminar yesterday.  I have been to many service training seminars over the last 19 years in this business and I must say yours was the very best.  My Service Advisor and I walked away quite frankly blown away.  We can’t wait to apply the lessons learned yesterday.”
Ben R.
Leavens Volkswagen Londaon, Ontario
Service Manager