Friday, March 30, 2012
Wednesday, March 28, 2012
Are you valuable?
Are you valuable? 4 Questions to ask yourself about your sales value: Click Here to read more...
Tuesday, March 27, 2012
Monday, March 26, 2012
Insider List: Motivating Movies
8 Mile (2002) Jerry Maguire (1996)
Ali (2001) Jonathan Livingston Seagull (1973)
Alive (1993) Legally Blonde (2001), Legally Blonde 2 (2003)
Antwone Fisher (2002) Lorenzo’s Oil (1993)
Apollo 13 (1995) The Lou Gehrig Story (1956)
Ben Hur (1959) The Matrix (1999)
Boiler Room (2000) Men of Honor (2000)
Braveheart (1995) Miracle (2004)
Brian’s Song (1971) Mr. Holland's Opus (1995)
The Bridge on the River Kwai (1957) My Body Guard (1980)
Chariots of Fire (1981) Norma Rae (1979)
Chocolat (2001) North Country (2005)
Cinderella Man (2005) October Sky (1999)
Dead Poets Society (1989) On the Waterfront (1954)
Defending Your Life (1991) The Paper Chase (1973)
Door to Door (2002) Patton (1970)
The Emperor's Club (2002) Remember the Titans (2000)
Erin Brockovich (2000) Renaissance Man (1994)
Field of Dreams (1989) The Right Stuff (1983)
Forrest Gump (1994) Rocky (1976), Rocky II (1979), Rocky III (1982)
Friday Night Lights (2004) The Rookie (2002)
Gandhi (1982) Rudy (1993)
Gladiator (2000) Scent of a Woman (1992)
Glengarry Glen Ross (1992) The Shawshank Redemption (1994)
Glory (1989) Stand By Me (1986)
Good Night, and Good Luck (2005) Tucker: The Man and His Dream (1988)
The Greatest Game Ever Played (2005) Vision Quest (1985)
Henry V (1989) Walk the Line (2005)
Hoosiers (1986) Wall Street (1987)
The Hurricane (2000) Working Girl (1988)
It’s A Wonderful Life (1946)
Ali (2001) Jonathan Livingston Seagull (1973)
Alive (1993) Legally Blonde (2001), Legally Blonde 2 (2003)
Antwone Fisher (2002) Lorenzo’s Oil (1993)
Apollo 13 (1995) The Lou Gehrig Story (1956)
Ben Hur (1959) The Matrix (1999)
Boiler Room (2000) Men of Honor (2000)
Braveheart (1995) Miracle (2004)
Brian’s Song (1971) Mr. Holland's Opus (1995)
The Bridge on the River Kwai (1957) My Body Guard (1980)
Chariots of Fire (1981) Norma Rae (1979)
Chocolat (2001) North Country (2005)
Cinderella Man (2005) October Sky (1999)
Dead Poets Society (1989) On the Waterfront (1954)
Defending Your Life (1991) The Paper Chase (1973)
Door to Door (2002) Patton (1970)
The Emperor's Club (2002) Remember the Titans (2000)
Erin Brockovich (2000) Renaissance Man (1994)
Field of Dreams (1989) The Right Stuff (1983)
Forrest Gump (1994) Rocky (1976), Rocky II (1979), Rocky III (1982)
Friday Night Lights (2004) The Rookie (2002)
Gandhi (1982) Rudy (1993)
Gladiator (2000) Scent of a Woman (1992)
Glengarry Glen Ross (1992) The Shawshank Redemption (1994)
Glory (1989) Stand By Me (1986)
Good Night, and Good Luck (2005) Tucker: The Man and His Dream (1988)
The Greatest Game Ever Played (2005) Vision Quest (1985)
Henry V (1989) Walk the Line (2005)
Hoosiers (1986) Wall Street (1987)
The Hurricane (2000) Working Girl (1988)
It’s A Wonderful Life (1946)
Saturday, March 24, 2012
Email 3 Times Daily- From Just Sell
What if you checked email only 3 times a day?
The rules…
Check and handle email upon arrival then check and handle email at lunch. Check and handle email after 4 pm. At home, check it all you’d like (but hopefully that won’t be more than once a day).
Here’s what we’ve learned so far (we’ve been doing it at JustSell since 11.2010)…Click the link below to read more...
Email 3 Times Daily - Just Sell®... it's all about sales®
The rules…
Check and handle email upon arrival then check and handle email at lunch. Check and handle email after 4 pm. At home, check it all you’d like (but hopefully that won’t be more than once a day).
Here’s what we’ve learned so far (we’ve been doing it at JustSell since 11.2010)…Click the link below to read more...
Email 3 Times Daily - Just Sell®... it's all about sales®
Friday, March 23, 2012
Thursday, March 22, 2012
60 Second Guide To Managing Upset Customers
Source: Templates & Tools by Score.org
Having respect for your customers will ensure their faith in and loyalty to you and your business. Studies show that it is nine times more difficult to attract a new customer than it is to retain an existing one, so it is critical to keep your customers happy. Surveys, focus groups and questionnaires are among the ways to measure your customers’ perceptions of you and determine how to improve.
If you discover that a customer is dissatisfied, take action immediately to win back their confidence in the services you provide. People like to know that their opinion counts and if they feel like you care about what they think, they will think positive thoughts about you and your business.
In just 60-seconds, you’ll learn how to manage upset customers and turn them into long-term, satisfied customers.
0:60 Stay Calm
Listen carefully to your customers' complaints without interrupting. Acknowledge that there is a problem and empathize with upset customers. Let them know what you can do for them and make them aware of all of their options. Always treat your customers with respect. Customers should sense that you are calm, but concerned. Your attitude when dealing with upset customers should be professional, mature, pleasant and reasonable.
0:46 Work at Gaining Loyal Customers
The number one reason that customers stop buying from a business is because they were treated poorly by someone. It is much more cost effective to retain loyal customers than to gain new ones. In order to create loyalty, you have to calm down upset customers and ensure them that you will work to find a solution that they deem acceptable. Let them know that their business is important. Thank them for their patience and cooperation. In many cases, it pays to reward upset customers in order to keep their business.
0:38 Look & Act Professional
A first impression is a lasting impression. Your appearance should signal that you are professional, mature and knowledgeable. Nonverbal communication also says a lot. Your body language and tone of voice should be polite and tactful. Pay attention to your facial expressions, posture, gestures and speech.
0:20 Choose Who You Want to Do Business With
There are some people who will never be happy with your products or services. Repeated complaints from a customer and terminal dissatisfaction are signs that you cannot please him or her. Your business is better off without such customers and you may want to refer them elsewhere.
0:11 Ensure that Mistakes Aren't Repeated
Once you determine the problem and how it originated, you can take steps to ensure that it does not happen again. Learning about a problem can actually help improve your business if you make sure that the problem is avoided in the future. Don't make the same mistake twice. In dealing with upset customers, you also learn about human behavior and become better at resolving similar situations in the future.
0:03 Don't Take Criticism Personally
Many discourteous customers act that way because they made a mistake and want to blame someone else. Don't let these customers get to you by responding emotionally or giving in to outrageous demands. Tears, anger and sarcasm are inappropriate reactions.
View more at Score.org
Having respect for your customers will ensure their faith in and loyalty to you and your business. Studies show that it is nine times more difficult to attract a new customer than it is to retain an existing one, so it is critical to keep your customers happy. Surveys, focus groups and questionnaires are among the ways to measure your customers’ perceptions of you and determine how to improve.
If you discover that a customer is dissatisfied, take action immediately to win back their confidence in the services you provide. People like to know that their opinion counts and if they feel like you care about what they think, they will think positive thoughts about you and your business.
In just 60-seconds, you’ll learn how to manage upset customers and turn them into long-term, satisfied customers.
0:60 Stay Calm
Listen carefully to your customers' complaints without interrupting. Acknowledge that there is a problem and empathize with upset customers. Let them know what you can do for them and make them aware of all of their options. Always treat your customers with respect. Customers should sense that you are calm, but concerned. Your attitude when dealing with upset customers should be professional, mature, pleasant and reasonable.
0:46 Work at Gaining Loyal Customers
The number one reason that customers stop buying from a business is because they were treated poorly by someone. It is much more cost effective to retain loyal customers than to gain new ones. In order to create loyalty, you have to calm down upset customers and ensure them that you will work to find a solution that they deem acceptable. Let them know that their business is important. Thank them for their patience and cooperation. In many cases, it pays to reward upset customers in order to keep their business.
0:38 Look & Act Professional
A first impression is a lasting impression. Your appearance should signal that you are professional, mature and knowledgeable. Nonverbal communication also says a lot. Your body language and tone of voice should be polite and tactful. Pay attention to your facial expressions, posture, gestures and speech.
0:20 Choose Who You Want to Do Business With
There are some people who will never be happy with your products or services. Repeated complaints from a customer and terminal dissatisfaction are signs that you cannot please him or her. Your business is better off without such customers and you may want to refer them elsewhere.
0:11 Ensure that Mistakes Aren't Repeated
Once you determine the problem and how it originated, you can take steps to ensure that it does not happen again. Learning about a problem can actually help improve your business if you make sure that the problem is avoided in the future. Don't make the same mistake twice. In dealing with upset customers, you also learn about human behavior and become better at resolving similar situations in the future.
0:03 Don't Take Criticism Personally
Many discourteous customers act that way because they made a mistake and want to blame someone else. Don't let these customers get to you by responding emotionally or giving in to outrageous demands. Tears, anger and sarcasm are inappropriate reactions.
View more at Score.org
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